Privacy Policy

These are the terms and conditions under which you (“you”) may use our (“we/us/our”) website (the “Website”) and purchase products (“Products”) from us.

1. About us

Company Name	1000heads Limited
Place of Registration	England and Wales
Company Number	00171167
VAT Number	GB638287602
Address	41-44 Great Windmill Street London W1D 7NB United Kingdom
Tel.	+44 20 3206 2000
Email	info@1000heads.com

2. Use of the website

2.1 Copyright 

2.1.1  All material accessible on this Website is protected by copyright. You may view Website pages on screen and may print or download extracts of them for your own personal use or for use by others within your organisation.

2.1.2  You may supply a copy of any such extract to any third party provided that: 
(a) the extract is for their own personal use; 
(b) the extract is not supplied as part of or incorporated in another work, website or publication; 
(c) the extract is not supplied either directly or indirectly in return for commercial gain; and 
(d) the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them. 

2.1.3  No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent. 

2.2 Availability of the Website 

We will use our reasonable endeavours to provide you with a prompt and continuing service. We do not, however, warrant that the service it provides will continue uninterrupted or without delay or that it will remain unchanged. In particular we reserve the right to bring the Website down as and when necessary for the purposes of maintenance. 

2.3 Content of the Website 

2.3.1  Whilst we will use our reasonable endeavours to ensure that the information contained in the Website is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information. 

2.3.2  The Website contains hypertext links to a number of websites owned, operated and controlled by third parties. We have no control over or proprietary interest in any of these websites and, as such, make no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and exclude any and all liability arising from use of the same. 

2.3.3  The Website contains content and services (“Third Party Services”) owned, operated, controlled or provided by third party service providers (“TSPs”) and not by us. Where appropriate the provision of any Third Party Services to you by any TSP shall be on the terms and conditions of the relevant TSP. It is your responsibility to make yourself aware of such terms and conditions. We exclude any and all liability arising from the provision of any Third Party Services to you by any TSP and your only remedy for failure to provide such Third Party Services is against the relevant TSP. 

3. Our Privacy Policy

a) 1000heads and your personal information 

The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information we hold about you. This privacy notice applies to personal information we hold about individuals, sole traders and partnerships. It does not apply to information held about companies and other organisations. 
This privacy notice explains how we collect, share and use personal information.

b) Personal information we collect 

How you use our website:  when you use the 1000heads website we collect information about the pages you look at and how you use them. 

Location information:  your computer’s IP address may tell us an approximate location when you connect to our websites but this will be no more precise than the city, state or country you are using your device in.

c) What we use your personal information for

Purpose	Personal information used	Lawful basis
Answer your queries or complaints	All the personal information we collect	We have a legitimate interest to improve the products and services we provide.
Maintain and improve our products and services	All the personal information we collect	We have a legitimate interest to improve the products and services we provide.
Data analytics and statistical research to help us improve our online services	How you use our website	We have a legitimate interest to improve the products and services we provide.
Staff training	All the personal information we collect	We have a legitimate interest to improve the products and services we provide
Develop new products and services	All the personal information we collect	We have a legitimate interest to improve the products and services we provide.
Determine products and services that may be of interest to you	All personal information we collect	We have a legitimate interest to improve the products and services we provide.
Direct marketing	Contact details	We will ask for your consent to process your data for this purpose, you may revoke your consent at any point. If you revoke your consent we will keep a record of this so that we know not to issue direct marketing to you.

d) Sources we collect your personal information from

We will collect personal information from a number of sources. These include the following:

Directly from you:  when you provide us contact information via webform, phonecall or email or communicate with us directly in some other way. 

Our website:  provides us with information about how you use it and the devices in your home that you connect to them.

e) Who we share your personal information with

We share personal information with the following parties: 

Companies in the same group of companies as us:  for the purpose of providing a service to you.

Data analytics suppliers:  to better understand how people use our websites.

Other service providers and advisors:  such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our customers, provide us with legal or financial advice and generally help us deliver our products and services to you.

Purchasers of our business:  buyers or perspective buyers who we sell or negotiate to sell our business to.

The Government or our regulators:  where we are required to do so by law or to assist with their investigations. 

Police and law enforcement:  to assist with the investigation and prevention of crime. 

In addition, we use the services of third party companies to help us carry out and measure the effectiveness of our advertising campaigns. For example, these third parties may ensure that you are shown ads at appropriate frequencies, so that you do not see the same ad repeatedly. As part of these services, one or more “action tags” may be placed on our site. These action tags do not enable these third parties to collect your name, e-mail address, phone number or other similar information that directly identifies you. Rather, when you visit our site, these action tags will direct your web browser to contact these third parties, at which time they may set or read a cookie on your device and collect information about your visit – such as your IP address, cookie ID, which parts of the site are viewed or clicked, and date/time information. Currently, the third party companies that may use action tags to enable their collection of information about visitors to our site include DoubleClick by Google (https://marketingplatform.google.com/intl/en_uk/about/).  
 
These companies also may use this information, combined with information they may collect at other websites, to show you ads that are targeted to your interests. You may be able to opt-out of behavioural targeting from Google by clicking on the following link: https://support.google.com/ads/answer/2662922?hl=en-GB. Many of these companies are also members of the Network Advertising Initiative (NAI), which offers the ability to opt out from online behavioural advertising by any or all member companies on a single page at http://www.networkadvertising.org/managing/opt_out.asp. Opting out of a network does not mean that you will no longer receive online advertising or that the network will stop collecting information about your visit to the sites. It does mean that the network from which you opted out will no longer deliver ads tailored to your Web preferences and usage patterns. 

We also use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. 

Our site also includes Facebook, Twitter, and LinkedIn Pixels. These enable us to understand visitors’ behavior on our site after they have seen an ad on these platforms, helping us optimise our ads moving forward.

We use a third party cookie, called _lfuuid. The cookie allows a website to track visitor behavior on the sites on which the cookie is installed. Tracking is performed anonymously until a user identifies himself by submitting a form. The cookie is persistent for 10 years before it expires. 

We do not disclose personal information to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it. 

f) Direct Marketing

Email, post and SMS marketing:  from time to time, we may contact you by email, post or SMS with information about services we believe you may be interested in. 

You can then let us know at any time that you do not wish to receive marketing messages by sending an email to us at unsubscribe@1000heads. You can also unsubscribe from our marketing by clicking on the unsubscribe link in the marketing messages we send you.

g) Transferring your personal information internationally 

The personal information we collect may be transferred to and stored in countries outside of the European Union. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy policy and applicable European data protection laws and is respected and kept secure. 

h) How long do we keep personal information for 

We will keep your personal information for as long as is reasonably required for the purpose for which it was obtained and thereafter for as long as we have an interest in retaining it (provided that this is justified under privacy law). 

i) Security 

Our website has numerous security measures in place to protect the loss, misuse and alteration of information under our control. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide. 

j) Your rights in relation to your personal information 

You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; (ii) the right to access the personal information we hold about you; (iii) the right to opt-out of receiving direct marketing messages; (iv) the right to request the correction of inaccurate personal information we hold about you; (v) the right to request the blocking or deletion of your personal information where the processing does not comply with applicable data protection laws and; (vi) the right to request that we port elements of your data either to you or another service provider. 

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below”. 

If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. However, we are here to help and would like to encourage you to contact us directly first so that we can resolve your complaint. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/your-data-matters/.

k) Changes to this notice 

We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this section. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information. 

l) Contacting us 

In the event of any query or complaint in connection with the information we hold about you, please email info@1000heads.com  or write to us at: 1000heads, 41-44 Great Windmill Street, London, W1D 7NB. 

Version dated Nov 2020

4. Accessibility

We are working towards complying with Priority 2 of the W3C Web Content Accessibility Guidelines. We are continually making improvements to meet these guidelines, and our website has been designed with the following accessibility guidelines in mind: 

• Our pages are designed so that they can be viewed at a screen resolution from 320px up to 4k. 
• Page structure is conveyed using header elements. 
• Text can be increased or decreased in size by using the “view” option in your browser. 
• No information is exclusively conveyed using colour. 
• A site map is available to provide information about the layout of the website. 

Downloading PDF documents 

To read PDF documents with a screen reader please link to the Access Adobe [http website which provides useful tools and resources. Adobe also has a free online conversion tool for pdfs Browser compatibility. 

The standard support browser versions are: Microsoft Edge, IE 11 and the latest stable versions of Chrome, Firefox and Safari.

Further information 

• To learn more about web accessibility visit the RNIB Web Access Centre 
• To obtain a copy of the screen reader JAWS 

5. Our cookies

What is a cookie?

A cookie is a small text file that is stored on your computer when you visit a website. Cookies don’t usually contain any personal information and are mostly useful to you. Generally, they are used to improve your experience and inform marketers of your journey, so that in turn they can make improvements to the website. 

There are four main types of cookies; 

Essential

Essential cookies are needed for our website to operate properly. For instance, they ensure that as you move around the website vital features, like keeping you logged in and updating your shopping basket, work. These cookies don’t gather any information that could be used for marketing purposes or remembering where you have been on the internet. 

Analytical

Analytical cookies allow us measure and analyse how our customers use our site so that we can work to improve our shopping experience and functionality. 

Functional 

Functional cookies are used for remembering your location.

Advertising 

Advertising cookies enable us to collect information about how you use our website, like which pages you view and if there are any errors. These cookies are used to understand what interests our users, and measure how effective our advertising is. This information may be shared with third parties to track the effectiveness of our campaigns. 

Our Cookies 

We don’t store your personal information in our cookies, but personal information that we store about you may be linked to the information stored in, or from, cookies. 

The cookies we use on our site are; 

Essential

– First Party Session ID (PHPSESSID)
A requirement of PHP.

– WordPress test cookie (wordpress_test_cookie)
WordPress sets a test cookie for every visitor to check if the browser accepts cookies.

Analytical 

-    Google analytics 
Captures information about how our customers interact with our website, which we use to improve the user experience. 

Functional

– First Party
We use customers’ IP location (only at a country level) & browser settings to help us direct them to our most relevant country site and language and we then store those preferences in a cookie so that we serve the preferred site & language on subsequent visits.

– Youtube/Vimeo
Allows our customers to view videos without leaving our website.

Advertising

-    DoubleClick by Google 
A tool used to perform paid search marketing and give insight into customer behaviour so we can further optimise our campaigns 
 
-    Facebook, LinkedIn & Twitter 
Analytics and ad tracking along with the ability to share our products on social media.

Managing Cookies 

Some cookies are essential in order to use our website and so if you do disable cookies our website may not operate properly. 

You can enable, disable and delete cookies through your browser. To find out more about how you can manage cookies on your browser visit http://www.aboutcookies.org.uk/managing-cookies

The Network Advertising Initiative (NAI) also offers the ability to opt out from online behavioural advertising by any or all member companies on a single page at http://www.networkadvertising.org/managing/opt_out.asp. 

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Please note that we’re not responsible for the content of external websites. 

Do not track (DNT) is a feature offered by some browsers. If you enable this feature, it will send a signal to websites to request that your browsing isn’t tracked, for example by third party advertisers. At the moment, no industry-wide uniform standard has been established and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. 

We are planning to enhance our website to enable users to more easily change their settings for non-essential cookies and please be assured we will continue to review new technologies and any new standards that are adopted. 

If you would like further information about cookies you can find this at https://ico.org.uk/your-data-matters/online/cookies/

6. General

6.1  We shall not be liable for any third party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond its reasonable control. 

6.2  We may assign, transfer, mortgage, charge, sub-contract, sub-licence or otherwise dispose of the whole or any part of this Agreement without your prior written consent. 

6.3  The remedies available to either you or us under these terms shall not limit or exclude any other rights that you or we may have against each other. 

6.4  Any failure by us to enforce any of our rights under these terms shall not affect our right to enforce them at a later date. 

6.5  If any provision or right under these terms is found to be invalid or unenforceable then the remaining provisions or rights under these terms shall be unaffected as if such invalid or unenforceable part did not exist. 

6.6  Nothing in this Agreement shall give any right or benefit to any person who is not a party to it.

7. GDPR Terms 

IF YOU GIVE US PERMISSION TO USE YOUR DATA WE MAY DO ANY OR ALL OF THE FOLLOWING: 

• Transfer your contact information to a third party email marketing supplier account 
• Store your contact information with a third party email marketing supplier account 
• Send you marketing emails from a third party email marketing supplier account 
• Track interactions for email marketing and follow-up purposes 
• To contact you with information which we think will be relevant to you 
• To invite you to events which we think will be relevant to you