1000 Heads

Helping brands’ stories travel further and faster
  • Twitter
  • Flickr
  • vimeo
  • foursquare
  • linked

When crowdsourcing gets out of control

Julian Schollmeyer

28 April, 2011

Another first for the blog to see us into the bank holiday weekend – this time we welcome Julian Schollmeyer, our Client Services Manager based out of Berlin, with the salutary story of a German social campaign… ^MF

It started out as just another social media crowdsourcing campaign along the lines of Walkers’ ‘Do Us A Flavour‘ and Mountain Dew’s DEWmocracy.

“Pril”, the well-known brand of washing-up liquid from German FMCG company Henkel, was due for a makeover. Henkel launched a campaign on the net where users could design their own ‘individual’ bottle using a tool set with mostly predefined graphics (i.e. colourful flowers, birds etc) to stamp on the virtual label. The two designs with the most votes would then hit the shelves in October. So far, so predictable.

However, having users stamp pre-defined flowers on a label and then hailing it as a crowdsourcing campaign struck copywriter Peter Breuer as, frankly, lame. So he chose the pen from the tool menu as his weapon of choice and produced a more, well, unique design – then asked his followers on Twitter to vote for it:

breuer-twitterstatus-20110408

His idea? Chicken flavoured Pril!

His design quickly went up to number one and blogs as well as news magazines were quick to cover the story, resulting in even more votes.

chicken-flavoured

Looking at this, I’d say Henkel had it coming, but maybe they had a premonition that something like this might happen, as they built in insurance: the fact that an internal jury would choose two designs from the top ten. Surely there’d be two designs in there containing only those lovely flowers and birds!? Well, there are, but Peter’s Chicken flavoured Pril inspired a lot of people to upload their weirdest ideas and see if they can steal one of the top positions; at the time of writing this is the leader.

priiiil

As the story unfolded, blogs and online magazines discussed the bigger issue here: what does a crowdsourcing campaign need to look like if it wants to be taken seriously, and how could the Pril campaign have been better designed?

In the meantime, Peter Breuer stated on Facebook that he in no way intended to protest against Henkel or its brand Pril and that he never imagined that his doodle of a chicken would cause such broad repercussions. However, he was pleased to see that bloggers and media alike posed the question whether a campaign like this can actually be classified as being an effective marketing tool. He adds that he would like to see social media being used more for benevolent and socially beneficial purposes instead.

I’m confident that the next German crowdsourcing campaigns will look very different, and that this will mainly be thanks to the learnings from the Pril campaign.

How would *you* have improved the project?

Tags: , , , ,

This entry was posted on and is filed under Case Studies, FMCG, Global . You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
  • http://mymhm.tv mymhm

    It's not the appearance of consumer input that draws people to these crowdsourcing projects, it's ACTUAL participation. This is a perfect example of a company missing the point. People who participate can tell when a company is being condescending, and Pril expecting people to only use pre loaded and approved graphics reeks of the low expectation of their customers. They wanted to treat participants like children (even contests for children give kids more tools for creation), so they got childish responses.
    Breuer probably wasn't considering his submission as any kind of statement, he was probably just submitting something silly for fun, but he gave Pril about the same kind of consideration that Pril gave him.
    If they wanted high quality responses, why not make this a legit photography or graphic design contest? Encourage their participants and give them the tools to submit as high a quality product as possible.
    Now since this is the internet, and you need to have a safety net, DON'T have the web community vote on the FIRST round of submissions, have your JUDGES pick the top ten, and THEN open the voting to the public at large. From there you could even make it a quasi-reality show style competition, getting video interviews from the top ten submitters, hitting up social media, turning it into a contest where they get to be a part of the team that designs the whole new campaign for Pril.

    Respect your audience, and they'll reward you for it.

  • Anne

    The flaw here's that contempt for users seems to have been pretty-much baked in from the start.

    Brands like this could do with understanding that social leadership includes being able to nurture the innate talent within their audiences instead of taking such heavy-handed attempts to 'manage' them like this. Lame indeed.

  • http://www.winderz.com Paul..

    What Pril should now do is run some of the (non-rude but more 'creative') designs as limited editions. I'll bet the bottles would fly off the shelves!

  • Pingback: La revue du lundi par We Are Social #56 | we are social

  • Pingback: We Are Social’s Tuesday Tweakup #6 / we are social

  • Pingback: Talk:2, o Blog da Talk » Quando o crowdsourcing sai pela culatra

  • Pingback: 1000heads :: The Word of Mouth People

  • Pingback: Crowdsource your next big idea….Or not. ; Jeff Ng, BKU Editorial Team | Brand Karma

  • Pingback: Crowdsouring « Sky's Friday Blog

  • Pingback: Crowd sourcing « The Friday Email